Led the research and design of multiple research work-streams and products to support organizational and rider needs when realtime data is unreliable or unavailable. Ground problems in rider need and work towards data driven decision making.
Led multiple workstreams that provided startegic service design support across various lines of business.
Led the research and service design team for the City of Austin. Manage talent acquisition, set team performance goals, and monitor outcomes. Source, evaluate, and determine project approvals. Gather human-centered information/feedback and facilitate cross-functional collaboration to optimize services, programs, and initiatives. Develop well-crafted research plans with clear research objectives.
Solo product designer for Iris (an open source quality assurance testing tool). Led the end to end design--from scoping to product delivery. Presented at Mozilla All-Hands, shared progress at company wide open critique sessions and at open source product demos.
Built a program that encouraged creative problem-solving and “design thinking” for over 500 students. Researched methodologies and technologies to develop projects. Collaborated with cross-functional teams to target needs and learning/workshop objectives.
As a Freelance UX & Service Designer, designed e-commerce websites and service delivery plans for eight small businesses. As Studio Artist, ran a successful art studio.
Brigham Young University
Austin Community College
Nielsen Norman Group