Led multiple workstreams that provided startegic service design support across various lines of business.
Directed UX service design strategies and research for City of Austin. Managed talent acquisition, set performance goals, and monitor performance development. Sourced, evaluated, and determined project approvals. Gathered human-centered information/feedback and facilitate cross-functional collaboration to optimize services, programs, and initiatives. Developed well-crafted research plans with clear research objectives.
Oversaw full scale projects in UX and UI Design for Iris (quality assurance testing tool). Accelerated research and managed design implementation for products. Delivered Mozilla All Hands presentations in open critique and Code to drive brand impact and awareness.
Encouraged creative problem-solving and “design thinking” for 500 students. Researched and created project design layouts. Collaborated with cross-functional teams to target needs and learning/workshop objectives. Organized and instituted usability research screen and discussion guides.
As Freelance Web Designer, designed ecommerce websites for eight small businesses. Gathered information and evaluated clients’ needs to determine design strategies and delivered best fit design outcomes utilizing WordPress. As Studio Artist, ran a successful art studio with expertise in painting.
Brigham Young University
Austin Community College
Nielsen Norman Group