Kristin Taylor

UX Designer | Researcher | Service Designer

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Relevant Experience

USAA

Lead Service Designer - contract

Led multiple workstreams that provided startegic service design support across various lines of business.

  • Designed & facilitated milti-disciplinary workshops and co-creative protoyping sessions to make ambigous concepts tangible and actionable.
  • Developed service design methods to support USAA designers and guide discussions with business partners.
  • Led research to understand user need and define system requirements for multiple cross-functional projects.
April 2020 - Present

City of Austin

User Experience & Service Design Lead

Directed UX service design strategies and research for City of Austin. Managed talent acquisition, set performance goals, and monitor performance development. Sourced, evaluated, and determined project approvals. Gathered human-centered information/feedback and facilitate cross-functional collaboration to optimize services, programs, and initiatives. Developed well-crafted research plans with clear research objectives.

  • Aligned program design to client needs and incorporated next generation systems and branding guidelines.
  • Managed service design research, created individualized designs, and delivered high-impact project training.
  • Reviewed, tracked, and managed the scope of several high-profile projects.
  • Facilitated workshops and deliver city-wide trainings to drive service capacity.
  • Managed stakeholder relationships including c-suite.
March 2019 - April 2020

Mozilla

UX Designer

Oversaw full scale projects in UX and UI Design for Iris (quality assurance testing tool). Accelerated research and managed design implementation for products. Delivered Mozilla All Hands presentations in open critique and Code to drive brand impact and awareness.

  • Documented design mock-up to increase development process for Eastern European time zone.
  • Planned and implemented strategic qualitative and quantitative data collection techniques using variable approaches to conduct user and stakeholder research projects.
  • Participated in strategic conversations and used insights to guide team decision-making.
  • Aligned designs to policies, infrastructure, technology, outcome metrics, and system constraints.
December 2018 - March 2019

Austin Independent School District

MakerSpace Coordinator & Workshop Facilitator

Encouraged creative problem-solving and “design thinking” for 500 students. Researched and created project design layouts. Collaborated with cross-functional teams to target needs and learning/workshop objectives. Organized and instituted usability research screen and discussion guides.

  • Incorporated and facilitated multi-media presentations and workshops for new technology to expand knowledge base and maintain competitive market strategies.
  • Tripled grant funding by structuring quality design challenges that brought value to students.
  • Monitored grant funding to ensure accurate review, updates, and documentation.
August 2016 - December 2018

Freelance Web Designer / Studio Artist

As Freelance Web Designer, designed ecommerce websites for eight small businesses. Gathered information and evaluated clients’ needs to determine design strategies and delivered best fit design outcomes utilizing WordPress. As Studio Artist, ran a successful art studio with expertise in painting.

  • Researched and recorded insights from 18+ websites through heuristic analysis to identify optimal interaction and usability of websites.
  • Created journey maps, service blueprints, and artifacts to communicate current and ideal state of service.
  • Engaged competitive analysis strategies and map out leverage points.
  • Facilitated co-design sessions with users and stakeholders.
  • Tracked outcome metrics in compliance to stakeholders needs.
August 2004 - December 2018

Skills

Design

  • Mixed Methods User Research
  • Wireframing
  • Prototyping
  • Systems Mapping
  • Usability Testing
  • Systems Mapping
  • Service Design Methods
  • Journey Mapping
  • Service Blueprints
  • Data Analysis
  • Content Testing

Software

  • Sketch
  • Illustrator
  • InVision
  • Google Suite & Microsoft Office Suite
  • MURAL & Miro

General

  • Public Speaking
  • Hiring
  • Stakeholder Management
  • Team Leadership
  • Workshop Facilitaions
  • Presentation Skills
  • Documentation
  • Spanish

Languages

  • HTML
  • CSS
  • GIT

Education & Certificates

BFA Studio Art, Painting and Drawing

Brigham Young University

User Experience Level 2 Certificate

Austin Community College

UX Certificate

Nielsen Norman Group

Human Centered Service Design Certificate

IDEO